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Your satisfaction is our goal! Rayna Creations, Inc. is dedicated to provide the best products in the industry, but for any reasons you are not satisfied with our products, you can count on our generous product guarantee and warranty. One Month Money Back Guarantee For all the products sold directly from Rayna Creations, Inc., we provide one month money back guarantee, no question asked! You can use this one month period to try this product, and if for any reason you are not satisfied, simply return it to us. Upon the return of the product, we will refund your purchase price, less shipping charge. If you bought the product with free shipping, then you will get full refund. There is no ridiculous restocking fees. One-Year Limited Warranty For all the products sold we will provide one year warranty to fix or exchange the product. How to Claim the Warranty Before you contact us, please read the FAQ. If you have technical questions, please refer to the user's manual in the FAQ. To obtain warranty service, email Rayna Creations customer service at Support@RaynaCreations.com to obtain a required Return Authorization Number. Please also include your order information, such as name, order number, place and date your bought it. We will reply to you with the Return Authorization Number, if applicable, and then you can return the defective product to the following address: Rayna Creations Inc., Attn: Customer Service, 2905 Cypress Point Drive, McKinney, Texas, 75070, USA. Legal Disclaimer of Limited Warranty Coverage Rayna Creations, Inc warrants this product against defects in original material and workmanship for a period of one year, under normal use and conditions. At the company’s discretion, Rayna Creations will repair or replace the defective unit. Proof of purchase in the form of a bill of sale or receipted invoice which is evidence that the unit is within the warranty period must be presented to obtain warranty service. Non-Coverage This warranty does not cover customer instruction, installation, or set up problems. This warranty does not cover cosmetic damage or damage resulting from acts of God, accident, misuse, abuse, negligence, commercial application (or rental), or modification . This warranty does not cover damage due to improper operation or maintenance, or attempted repair by anyone other than Rayna Creations, Inc authorized service facilities. This warrantee is valid only in the United States. Other Information Repair or replacement as provided under this warranty is the exclusive remedy of the consumer. Any applicable implied warrantees, including the warranty of merchant of merchantability, are limited in duration to a period of the expressed warranty as provided above, beginning with the original date of purchase, whether expressed or implied, shall apply to the product thereafter. We make no warranty as to the fitness of the product for any particular purpose or use. The extent of our liability under this limited warranty is the repair or replacement provided above and in no event will our liability exceed the purchase price paid by the purchaser. Under no circumstances will we be liable for any loss, direct, indirect, incidental, special, or consequential damage arising out of or in connection with the use of this product.
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